Compliance & Advisory FAQ
AML Guard is a software platform that helps Australian property professionals run their AML/CTF compliance program. This page sets out plainly what that does and does not include, so you always know where the platform stops and your own advisers begin.
Does AML Guard provide compliance advice?
No. AML Guard is a software platform that helps Australian real estate agencies, conveyancers, and property developers operationalise their AML/CTF compliance program. We don't interpret regulations for your specific situation, recommend a course of action on a specific case, or replace a suitably qualified AML/CTF adviser.
What does AML Guard do?
- Customer due diligence (CDD): identity verification, screening, and beneficial ownership identification.
- Risk assessment and ongoing monitoring.
- Record keeping designed around AML/CTF retention obligations, including 7-year retention of compliance records.
- Reporting preparation tools that help your designated compliance officer prepare copy-ready information for AUSTRAC Online. AML Guard does not lodge reports for you or decide whether a report should be filed.
What may you need from somewhere else?
- AML/CTF program design, independent review, risk methodology, and situation-specific legal interpretation: typically your own legal counsel or a suitably qualified AML/CTF adviser.
- Specific case decisions (risk rating, enhanced CDD scope, SMR filing): your designated compliance officer, with adviser input as needed.
- Regulatory advocacy or representations to AUSTRAC: your legal counsel.
Can AML Guard tell me whether a specific customer, match, or transaction is suspicious?
No. AML Guard can help you use the workflow and understand what the platform is showing you, but judgment on a specific case sits with your designated compliance officer and, where needed, your own legal or AML/CTF adviser.
Where can I learn about AML/CTF requirements?
AUSTRAC publishes extensive sector-specific guidance free at austrac.gov.au, including a dedicated real estate hub. We strongly encourage every reporting entity to read AUSTRAC's published material directly, since the source carries the authority.
Where can I get help using AML Guard?
For product help, email [email protected]. Our Insights articles cover AML/CTF topics for property professionals, anchored to AUSTRAC's published guidance. Help articles covering how to use the platform, with cost-management guidance and indexed AUSTRAC references, are available inside the platform and growing from launch.
Ready to see AML Guard in action?
Book a walkthrough and see how the platform operationalises CDD, screening, monitoring, and reporting for your team.
This information relates to using the AML Guard platform and reflects general AUSTRAC guidance. It is not legal or compliance advice. For your specific situation, consult your own legal counsel or a suitably qualified AML/CTF adviser.
Last reviewed: June 2026.